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IB M To talSto rage®Network Attached Storage 200Models 201 and 226User’s ReferenceRelease 2GA27-4263-01

x NAS 200 User’s Reference

Two short beepsPOST encountered an error. The Configuration/Setup Utility program willdisplay additional information; follow the instructions that app

POST beep codesTable 15. POST beep codesSymptom FRU/action1-1-2 (Processor registertest failed)Processor1-1-3 (CMOS write/read testfailed)1. Battery2.

Table 15. POST beep codes (continued)Symptom FRU/action3-1-1 (Timer tick interruptfailed)System board3-1-2 (Interval timer channel2 failed)System boar

Table 15. POST beep codes (continued)Symptom FRU/actionOne Long and Two ShortBeeps1. Video adapter (if present)2. System boardTwo Long and Two ShortBe

POST error messagesTable 17 provides information about the POST error messages that can appearduring startup.Note that these diagnostic error messages

Table 17. POST error messages (continued)Errorcode/SymptomMeaning FRU/action176 Computer cover or cablecover was removed without akey being used1. Run

Table 17. POST error messages (continued)Errorcode/SymptomMeaning FRU/action604 Diskette-drive error1. Run Configuration/Setup and diagnostics2. Diske

Table 17. POST error messages (continued)Errorcode/SymptomMeaning FRU/action1600 The Service Processor is notfunctioning1. Ensure that a jumper is not

Table 17. POST error messages (continued)Errorcode/SymptomMeaning FRU/action00019501 Processor 1 is not functioning1. Check VRM and processor LEDs2. V

Table 17. POST error messages (continued)Errorcode/SymptomMeaning FRU/action01298002 No update data for processor21. Ensure that all processors are th

About this bookThis book provides information necessary to configure and administer the softwarefor the IBM 5194 TotalStorage Network Attached Storage

The following sections contain the error codes that might appear in the detailed testlog and summary log when running the diagnostic programs.The erro

Notes:a. When you do not have a monitor, keyboard, and mouse attached and theNAS 200 engine passes POST, one long and three short beeps sound.b. When

Viewing the test logThe test log will not contain any information until after the diagnostic program hasrun.Note: If you already are running the diagn

Table 18. Diagnostic error messages (continued)Error Code Meaning FRU/action014-XXX-000 Failed Parallel Port test System board015-XXX-001 Failed USB t

Table 18. Diagnostic error messages (continued)Error Code Meaning FRU/action166-198-000 System Managementaborted: (Unable tocommunicate with theRemote

Table 18. Diagnostic error messages (continued)Error Code Meaning FRU/action166-342-000 System Management failed:Remote Supervisor AdapterBIST indicat

Table 18. Diagnostic error messages (continued)Error Code Meaning FRU/action217-XXX-000 Failed BIOS hard disk drivetestNote: If RAID is configured,the

Table 18. Diagnostic error messages (continued)Error Code Meaning FRU/action405-XXX-00N Failed Ethernet test onadapter in PCI slot N1. Adapter in PCI

106 NAS 200 User’s Reference

IBM Glossary of Storage Networking TermsThis glossary includes terms and definitions from:v The American National Standard Dictionary for Information

This book describes such operational and administrative activities as:– Using the configuration utilities– Administering the NAS 200– Troubleshooting–

active dispatcher node. The engine within a load-balancing group that functions as the load balancer for that group.Because each NAS engine can have m

attention (ATTN). An occurrence external to an operation that could cause an interruption of the operation.AUI (see attachment unit interface).authent

broadcast topology. A network topology in which all attaching devices are capable of receiving a signal transmittedby any other attaching device on th

connection-oriented network. A network which requires that a setup procedure be executed to establish aninformation channel between two logical nodes

direct access storage device (DASD). A mass-storage medium on which a computer stores data. Contrast withrandom access memory (RAM).Direct Memory Acce

engine. The unit that contains the processors that respond to requests for data from clients. This is where theoperating software for the TotalStorage

FIC (see File Image Capture).Field-replaceable unit (FRU). An assembly that is replaced in its entirety when any one of its components fails. Insome c

higher level. In the hierarchical structure of a data station, the conceptual level of control or processing logic, abovethe data link level that dete

IPX. Internetwork Packet ExchangeIRQ. Interrupt request.iSCSI. A technology that enables the SCSI transport protocol over an IP network by connecting

nodes in the LGB to share the file serving load. A unique IP address and DNS host name combination identify eachload-balancing group. Depending on the

Chapter 1. IntroductionWith the IBM TotalStorage Network Attached Storage (NAS) 200 (5194 Models 201,226, and EXP), your enterprise will gain scalable

modulation. (1) The process by which a characteristic of a carrier is varied in accordance with a characteristic of aninformation-bearing signal (T).

optical cable. A fiber, multiple fibers, or a fiber bundle in a structure built to meet optical, mechanical, andenvironmental specifications (E).optic

PSM (see Persistent Storage Manager).QQoS. Quality of service.RRAID (see redundant array of independent disks).RAID-5. The RAID method used by the hig

SNMP (see Simple Network Management Protocol).splitter. In a local area network (LAN), a passive device used at a node to connect two or more branches

timeout. A time interval that is allotted for certain operations to occur, for example, a response to polling oraddressing before system operation is

WWindows Internet Name Service (WINS). Program that provides a distributed database for registering and queryingdynamic NetBIOS names to IP address ma

124 NAS 200 User’s Reference

IndexAadapter troubleshooting and diagnostics 62administering the appliance 5administrative functions, additional 35Advanced Appliance Configuration U

PPersistent Images (creating and preserving images ofdrives) 36POSTbeep codes 87error messages 92messages 92POST (power-on self-test)description 87pow

Microsoft Windows 2000 for Network Attached StorageEnables remote administration of the appliance using a web-basedgraphical user interface (GUI)Micro

Printed in the United States of Americaon recycled paper containing 10%recovered post-consumer fiber.GA27-4263-01

v Windows 2000 for NAS, a Web-based GUI for those not familiar with theWindows desktopv IBM Advanced Appliance Configuration Utility (IAACU) for setup

4 NAS 200 User’s Reference

Chapter 2. Configuration and administration toolsAttentionChanging the preloaded software configuration of this product, includingapplying or installi

Table 1. Summary of configuration and administration tools for the NAS 200Administration Tool Main functionsWindows Domain Controller (not NASapplianc

administer the appliance using the NAS 200 desktop. If you are familiar withadministrative tasks using a Windows desktop, you can use TerminalServices

NoteBefore using this information and the product it supports, be sure to read the general information in “Appendix A. Notices” onpage 81.First Editio

Terminal Services and the IBM NAS Administration ConsoleIf you are familiar with Windows operating systems, you can use Terminal Services.In some case

IBM NAS Administration consoleThe IBM NAS Administration console contains all of the standard functions that arecontained in the standard Computer Man

the built-in Ethernet controller. Be sure to connect the built-in Ethernet connectorto the same physical network as your systems management console.2.

v The Tree View PaneThe Tree View Pane, located on the left side of the IAACU Console window,presents a list of all discovered NAS 200 appliances and

Appliances that are running the IAACU agent, but that have a networkconfiguration that was not set by the IAACU agent or console, will appear inthe Or

Families tree view and moving downward. Appliances are automatically added tothe first defined Family that matches the appliance purpose. Therefore, t

Max IP AddressThe highest IP address in a range of IP addresses that can beassigned to an appliance that is a member of this FamilySubnet MaskThe subn

v Add an Orphaned Externally Configured Appliance to an appropriate Family.Appliances that have been configured without using the IAACU tool and that

Notes:1. You must install the optional Java Virtual Machine (VM) support to access aclient system running UM Services.2. If you reinstall Internet Exp

NAS. The other selectable view in the Appliances tab is Windows 2000 TerminalServices, which displays a Terminal Services Web Connection page.To start

ContentsFigures ...viiTables ...ixAbout this book ...xiWho should read this book

While you can perform most administrative tasks using Windows 2000 for NAS,there are some advanced tasks for which you must use Terminal Services Clie

Chapter 3. Getting startedThis chapter presents a recommended minimal procedure to quickly set up,configure, and administer your appliance. These inst

After you have installed the Advanced Appliance Configuration console application,the following steps will take you to the point where you can adminis

v “Network Setup”Although you can modify multiple appliance and network attributes in each taskgroup, the information given here is the minimum you ne

v Frenchv Germanv Japanesev SpanishUsing Windows 2000 for NAS, open the Maintenance task group, select Language,pick one of the four languages noted a

Chapter 4. Storage configurationThis chapter gives the details for setting up and configuring the NAS 200 storage.ServeRAID configurationThis section

v Failoverv Clusteringv Other operating systemsSolving ServeRAID problemsFor a complete description of how to diagnose ServeRAID problems see Chapter1

1. It is recommended that all arrays used for data drives are RAID-5, though otherRAID levels are supported.2. All disk drives in a single array must

26 NAS 200 User’s Reference

Chapter 5. Completing setupThis chapter gives the details for setting up the NAS 200 so clients and servers onyour network can access the storage.v If

Defining local Windows users and groups ...27Giving storage access to Windows domain users and groups ...28Defining UNIX users and grou

6. Click OK. The new group name should appear in the list of group names.7. Repeat Steps 1 on page 27 through 6 for each new local group you wish to a

If you are going to define a local UNIX name space, continue with “Using a localUNIX name space”. If you are going to use a UNIX name space defined on

15. In the Group file path and name field, enterc:\winnt\system32\drivers\etc\group, then click Apply.16. Click Maps.17. On the Maps page, you can con

7) Click Add to add the mapping between the UNIX group name andWindows group name to the list of maps.8) If multiple Windows group names are mapped to

6) Enter a Windows user name, or select one from the list of Windowsuser names.7) Enter a UNIX user name to be mapped to the Windows user name youspec

v Windows clients and servers, then click CIFS Sharing and specify accesspermissions as desired. (Note that by default, every user has full access toa

34 NAS 200 User’s Reference

Chapter 6. Additional administrative functionsThis chapter describes the additional administrative functions that you can do onthe NAS 200.The followi

v If you are restoring a backup that you created using Persistent Images inthe NAS Backup Assistant, the NT Backup file (*.BKF) was created for theper

persistent images as one-time events or regularly repeated events. You can accessthe PSM tasks in the Disks/Persistent Storage Manager task group with

Power-on self-test (POST)...87POST beep code descriptions ...87POST beep codes ...89POST error mes

Persistent ImagesThis panel lists all of the persistent images that exist on all volumes. On this panelyou can:v Create a new persistent image immedia

SchedulesUse this panel to schedule persistent images to be taken at specific times (this isindependent of the scheduled backup function via NAS Backu

the Recovery Enablement Diskette and Recovery CD Set” on page 77 torestore the NAS 200 to its original (factory) configuration.Backing up the system d

then you must configure the recovery diskette so that it will use a static IP addressand subnet mask when accessing the network.On the recovery disket

2. Insert the recovery diskette in the diskette drive of the NAS 200, and restart theNAS 200.3. The recovery process begins. The recovery diskette sof

Note: The share settings are maintained in a persistent image. Therefore, grantingaccess to all end-users only permits those users to access files and

v Once the cache file usage exceeds the automatic deletion threshold (alsoconfigured in the PSM Volumes panel for the drive; the default value is 90pe

Load balancingIn load balancing mode, all adapters in the team are active, increasing thetotal transmission throughput over the common IP subnetwork.

Fast Etherchannel (FEC) is a proprietary technology developed by Cisco. With FEC,you can create a team of two to four ports on the Quad-port 10/100 Et

Chapter 7. TroubleshootingThis chapter provides basic troubleshooting information to help you resolve somecommon problems that might occur with your N

vi NAS 200 User’s Reference

Identifying problems using LEDsThe LEDs are part of the light-path diagnostics built into the NAS 200 engine. TheLEDs help you identify the type of sy

Table 3. Power-supply LEDSAC GoodLEDDC GoodLEDDescription FRU/actionOff Off No power to systemor AC problem.1. Check AC power to system.2. Power suppl

Light-path diagnosticsYou can use the light-path diagnostics built into the NAS 200 engine to identify thetype of system error that occurred. Any LEDs

Table 4. Descriptions of light-path diagnostics LEDsLED MeaningPS1 Power supply 1 failurePS2 Power supply 2 failurePS3 Power supply 3 failureNON Non-r

Engine troubleshooting chartsYou can use Table 5 to find solutions to problems that have the describedsymptoms.If you cannot find the problem in the t

Table 5. Engine troubleshooting symptoms and suggested actions (continued)Device/Problem Symptom Suggested actionIntermittent problems A problem occur

Table 5. Engine troubleshooting symptoms and suggested actions (continued)Device/Problem Symptom Suggested actionMonitor Testing the monitor. Some IBM

Table 5. Engine troubleshooting symptoms and suggested actions (continued)Device/Problem Symptom Suggested actionOption problems An IBM option that wa

Table 5. Engine troubleshooting symptoms and suggested actions (continued)Device/Problem Symptom Suggested actionA serial device does notwork.Verify t

Power problemsPower problems can be difficult to troubleshoot. For example, a short circuit canexist anywhere on any of the power distribution busses.

Figures1. Diagnostics panel LEDs ...502. Boot block jumper location ...593. Battery removal ...

Table 6. Power error messages (continued)Message ActionSystem under recommended voltage on3.3 v (level-warning; 3.3 volt supply undernominal value)1.

9. You will be asked to choose the language you wish to use. Select yourlanguage (0-7) and press Enter to accept your choice. You will be prompted tor

CAUTION:When replacing the lithium battery, use only IBM Part Number 10L6432 or anequivalent type battery recommended by the manufacturer. If your sys

5. Reinstall the appliance cover and connect the cables.Note: Wait approximately 20 seconds after you plug the power cord of yourappliance into an ele

Adapter troubleshooting and diagnosticsThis section presents information on troubleshooting and diagnosing the followingengine adapters:v 10/100 integ

Integrated Ethernet adapter troubleshooting chartUse Table 7 to find solutions to 10/100 Mbps integrated Ethernet adapter problemsthat have definite s

Troubleshooting the 10/100 PCI Ethernet adapterYou can use Table 8 to find solutions to 10/100 Mbps Ethernet adapter problemsthat have definite sympto

Table 8. 10/100 PCI Ethernet adapter troubleshooting chart (continued)Ethernet adapter problem Suggested ActionThe LNK LED is not On. Check the follow

For additional information about Intel PROSet, please refer to the online help thataccompanies the utility.Gigabit Ethernet SX adapterUse Table 9 to f

Table 9. Gigabit Ethernet SX adapter troubleshooting chart (continued)Gigabit adapter problem Suggested ActionLINK LED is not On Check the following:1

viii NAS 200 User’s Reference

Table 10. Intel PRO 1000 XT Server adapter troubleshooting chart (continued)Adapter problem Suggested ActionAdapter unable to connect toswitch at 1000

Table 10. Intel PRO 1000 XT Server adapter troubleshooting chart (continued)Adapter problem Suggested ActionFor Windows 2000 or XP:Unable to remove PR

Table 11. Alacritech Quad-Port 10/100 Ethernet adapter LED definitionsLED Indication MeaningLNK Off Either the adapter or the switch (or both)are not

__________________________________IBM ServeRAID BIOSCopyright IBM Corp. 1994, 2001. All rights reserved.BIOS Ver: 4.70.17_____________________________

procedures to help you solve ServeRAID problems when servicing the computer. Acomplete list of error codes is in Table 12 on page 73.EF 10 Default ISP

Note: Do not replace any controllers until you have followed the POST (ISPR) errorprocedures (see “POST (ISPR) error procedures” on page 71).). Replac

The IBM PC ServeRAID Adapter diagnostics test program runs independently of theoperating system and is run from diskette. You can obtain a copy from t

I2C Interface Test: PassedMain Application Checksum: PassedBoot Sector Checksum: PassedCurrent System Management Adapter StatusCurrent BIST Results:SR

Programmable Gate Array Test: PassedI2C Interface Test: PassedMain Application Checksum: PassedBoot Sector Checksum: PassedOnboard Ethernet Hardware T

Chapter 8. Using the Recovery and Supplementary CDsThis chapter describes the applications included on the Supplementary andRecovery CDs, and how and

Tables1. Summary of configuration and administration tools for the NAS 200 ...62. Standard features of ServeRAID-4Lx and ServeRAID-4H ...

ImportantThe Recovery Enablement Diskette enables the NAS 200 to start from theCD-ROM drive. You will not be able to restore the preload image from th

Using the Supplementary CDThe Supplementary CD contains documentation and copies of key softwareapplications that are preinstalled on your NAS 200. Ta

Table 13. Supplementary CD directories (continued)Directory Name ContentsServices for UNIX SFU 2.2 installation files, zipped into a self-extracting e

Appendix A. NoticesThis information was developed for products and services offered in the U.S.A.IBM may not offer the products, services, or features

Any references in this information to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb

Appendix B. Getting help, service, and informationIf you need help, service, technical assistance, or just want more information aboutIBM products, yo

v Description of the problemv Exact wording of any error messagesv Hardware and software configuration informationIf possible, be at your computer whe

Getting help by telephoneDuring the warranty period, you can get help and information by telephone throughthe IBM Support Center. Expert technical-sup

86 NAS 200 User’s Reference

Appendix C. Engine POST messagesThis appendix identifies and describes POST messages that you might encounter,and gives corrective actions where appli