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Part 5. Troubleshooting
This part contains information to help you respond to problems with the hardware,
software, and features installed in your computer at the factory.
This part contains the following chapter:
• "Chapter 10. Diagnosing and recovering from problems" on page 10-1
This chapter provides troubleshooting information, including error code
interpretations. It also includes information to help you recover factory-installed
programs and files.
- User Guide 1
- First Edition (March 2000) 2
- Contents 3
- Conventions used in this book 10
- Safety information 11
- Connecting your computer 12
- Disconnecting your computer 13
- Modem safety information 13
- Lithium battery notice 14
- Laser compliance statement 15
- Consignes de sécurité 16
- Regulatory notices 21
- (FCC) Statement 24
- Trademarks 25
- Year 2000 Notice Information 26
- Ergonomics 29
- Choosing a chair 30
- Positioning the monitor 30
- Positioning the keyboard 30
- Positioning the mouse 31
- Chapter 1. Using this book 34
- How this book is organized 34
- Part 5: Troubleshooting 36
- Part 6: Technical reference 36
- Online documentation 37
- Part 2. Support information 38
- What do I do first? 39
- What can I do on my own? 40
- Diagnostics 41
- IBM Update Connector 41
- Electronic support 42
- Software technical support 44
- Additional support 44
- Hardware warranty service 44
- Before you call 45
- 900 number 47
- Flat rate 48
- Single incident 48
- 3-incident pack 48
- 5-incident pack 48
- 10-incident pack 48
- Express Maintenance 51
- Chapter 4. Getting started 54
- Controlling monitor settings 55
- Power saver feature 56
- Changing display settings 56
- Getting started 58
- Controlling volume 59
- Getting ready to print 60
- Setting up communications 61
- Internet 63
- The Microsoft Network 64
- Software shutdown 67
- System Standby 68
- Monitor standby 71
- Entering Setup 75
- Working with the Setup menus 76
- Changing parameter settings 78
- Loading the default settings 78
- Canceling changes 79
- Exiting Setup 79
- Setup parameters 80
- USB Setup 81
- USB Controller 81
- USB Keyboard Support 81
- IDE drives setup 81
- PIO (Programmed Input/Output) 81
- Start Options 83
- Quick Power-On Self Test 84
- Boot Up Floppy Seek 84
- Boot Up NumLock Status 84
- Gate A20 Option 85
- Typematic Rate Setting 85
- Typematic Rate (Chars/Sec) 85
- Date and Time 86
- Advanced Setup 87
- Power Management Setup 87
- Automatic Power On 89
- Clock Generator Configuration 90
- Set Password 90
- Evaluating your new hardware 94
- Recording your changes 95
- Resolving resource conflicts 96
- Opening the system unit 97
- Removing the top cover 98
- Installing adapter cards 104
- Removing adapter cards 105
- Removing and adding drives 106
- Removing the diskette drive 110
- Removing the CD-ROM drive 111
- Removing the hard disk drive 112
- For adapter cards 113
- For Drives 113
- (machine type 2196) 118
- (machine type 2197 and 6344) 121
- Setting a jumper 122
- Upgrading the system memory 123
- Removing memory modules 124
- Verifying the system memory 124
- Replacing the system battery 125
- Part 5. Troubleshooting 129
- Setup poster 131
- Yes, more than once 132
- Setup Poster 134
- Quick problem solving chart 135
- Solving hardware problems 136
- Solving software problems 142
- Table 2: Software problems 143
- Solving modem problems 144
- Error codes and messages 146
- IBM Diagnostic Programs 149
- Reinstalling device drivers 150
- Part 6. Technical reference 154
- Memory module placement 155
- Memory map 157
- System input/output addresses 158
- Specification tables 159
- System interrupts 160
- DMA channel assignments 161
- Serial port addresses 162
- Connector functions 163
- Appendix B. Modem information 167
- Modem features 167
- Operating your modem 169
- Disabling Call Waiting 170
- Modem commands 171
- AT commands 172
- Modem information 173
- Detail for +MS Controls 175
- Extended AT commands 176
- V.42bis commands 177
- Modem response codes 178
- S registers 179
- Table 6: S registers 180
- Monitor terminology 181
- Appendix D. Warranty 183
- First Edition (May 2000) 188
- About this update 189
- Update Applicability 190
- Attaching speakers 190
- BIOS Setup configuration 190
- Viewing and changing settings 192
- Using passwords 195
- Using a power-on password 195
- Changing keyboard speed 198
- Setting video memory amount 198
- Setting the startup sequence 198
- Setting remote administration 199
- Interrupt and DMA resources 199
- Power management features 200
- ACPI BIOS IRQ 201
- Utility program main menu 204
- Removing the battery 208
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