IBM NETCOOL 4.3-W Manual do Utilizador Página 1

IBMNetcool®/Proviso® 4.3-WTivoli Document Revision R2E1Cisco IP Telephony Technology Pack User’s Guide

Contentsx Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseMisdialedTrunkPrefix . . . . . . . . . . . . . . . . .

Chapter 2: Supported Reports78 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon PSTN ResourceDescriptionResourc

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 79Drilled Down FromPerfmon PSTN Group

Chapter 2: Supported Reports80 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon Security Detail ChartDescriptio

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 81Perfmon Security GroupDescriptionGroup s

Chapter 2: Supported Reports82 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon Security ResourceDescriptionRes

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 83Drilled Down FromPerfmon Security Group

Chapter 2: Supported Reports84 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Availability Resource Deta

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 85PSTN Gateway Availability ResourceDescri

Chapter 2: Supported Reports86 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Device DS0 Usage Detail Ch

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 87PSTN Gateway Device Quality Resource Det

ContentsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W xiCluster Number of Direct VoiceMail Calls (Nb). . . . . . .

Chapter 2: Supported Reports88 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Device Quality ResourceDes

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 89PSTN Gateway DSP Card Resource Detail Ch

Chapter 2: Supported Reports90 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway DSP Card ResourceDescripti

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 91PSTN Gateway E1/T1 Availability Resource

Chapter 2: Supported Reports92 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway E1/T1 Interface Utilizatio

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 93PSTN Gateway E1/T1 Interface Utilization

Chapter 2: Supported Reports94 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway E1/T1Availability Resource

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 95Top 10 CDR Call CompletionDescriptionTop

Chapter 2: Supported Reports96 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC Reporting > VOIP > Cisco >

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 97Top 10 CDR Call DurationDescriptionTop 1

Contentsxii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterErlangB . . . . . . . . . . . . . . . . . . . . . .

Chapter 2: Supported Reports98 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC Reporting > VOIP > Cisco >

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 99Top 10 CDR K-FactorDescriptionTop-10 CDR

Chapter 2: Supported Reports100 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WDrills Down ToK-Factor Detail Chart Dr

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 101Top 10 CDR Number of CallsDescriptionTo

Chapter 2: Supported Reports102 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC Reporting > VOIP > Cisco >

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 103Top 10 CDR Number of ErrorsDescriptionT

Chapter 2: Supported Reports104 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC Reporting > VOIP > Cisco >

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 105Top 10 Cluster Call CompletionDescripti

Chapter 2: Supported Reports106 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WTop 10 Cluster Number of CallsDescript

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 107Top 10 Cluster Number of ErrorsDescript

ContentsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W xiiiEncryptedRegisteredPhones . . . . . . . . . . . . . . .

Chapter 2: Supported Reports108 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WTop 10 E1/T1 Utilization ResourceDescr

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 109NOTES

Chapter 2: Supported Reports110 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 111Chapter 3: Devices and Services This chapter discusses the followin

Chapter 3: Devices and Services112 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCategories of Service ReportingThe

Chapter 3: Devices and ServicesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 113Sources of Collected DataThe Netcool

Chapter 3: Devices and Services114 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WThe following figure illustrates th

Chapter 3: Devices and ServicesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 115• With pre-4.4.3 Netcool/Proviso ver

Chapter 3: Devices and Services116 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPre-RequisitesThis section describe

Chapter 3: Devices and ServicesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 117In addition, the following enterpris

Contentsxiv Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInterface Packet Loss (percent) . . . . . . . . . . . . .

Chapter 3: Devices and Services118 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOTES

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 119Chapter 4: Element and Sub-Element PropertiesThis chapter discusses

Chapter 4: Element and Sub-Element Properties120 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WAP_ifTypeDescriptionO

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 121CDRclusterIdDescriptio

Chapter 4: Element and Sub-Element Properties122 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCDRcustomerIdDescript

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 123CDRsiteIdDescriptionTh

Chapter 4: Element and Sub-Element Properties124 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WcdrTypeDescriptionThe

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 125clusterIdDescriptionTh

Chapter 4: Element and Sub-Element Properties126 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WcustomerIdDescription

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 127Element.NAMEDescriptio

ContentsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W xvPercentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco. .

Chapter 4: Element and Sub-Element Properties128 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WElement.STATEDescript

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 129FAMILYDescriptionIdent

Chapter 4: Element and Sub-Element Properties130 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNAMEDescriptionThe pa

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 131siteIdDescriptionThis

Chapter 4: Element and Sub-Element Properties132 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSTATEDescriptionIndic

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 133VoIPCallMgrClusterIdDe

Chapter 4: Element and Sub-Element Properties134 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrCustomerId

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 135VoIPCallMgrDSPMaxChann

Chapter 4: Element and Sub-Element Properties136 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrFileSystem

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 137VoIPCallMgrGatewayIpAd

Contentsxvi Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSNMP Response Time (ms) (avg last hour). . . . . . . . . .

Chapter 4: Element and Sub-Element Properties138 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrGatewayNam

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 139VoIPCallMgrGatewayType

Chapter 4: Element and Sub-Element Properties140 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrMediaDevic

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 141VoIPCallMgrMediaDevice

Chapter 4: Element and Sub-Element Properties142 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrMediaDevic

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 143VoIPCallMgrProcessName

Chapter 4: Element and Sub-Element Properties144 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrSerialOrDs

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 145VoIPCallMgrServerDescr

Chapter 4: Element and Sub-Element Properties146 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrServerIdDe

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 147VoIPCallMgrServerVersi

ContentsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W xviiOther Tasks and Considerations . . . . . . . . . . . . .

Chapter 4: Element and Sub-Element Properties148 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoIPCallMgrSqlDbNameD

Chapter 4: Element and Sub-Element PropertiesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 149VoIPDeviceTypeDescript

Chapter 4: Element and Sub-Element Properties150 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOTES

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 151Chapter 5: Defined Resources This chapter discusses the following t

Chapter 5: Defined Resources152 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSub-elements An element has one or mor

Chapter 5: Defined ResourcesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 153Sub-Element TypesThe Cisco IP Telephony

Chapter 5: Defined Resources154 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCallManager Gateway Device Collection

Chapter 5: Defined ResourcesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 155CallManager Server Device Collection T

Chapter 5: Defined Resources156 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCallManager Server Process Collection

Chapter 5: Defined ResourcesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 157CodecCollection TypeBulkFamilyVOIP_Cisc

Contentsxviii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 5: Defined Resources158 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCommentsThis sub-element is the extens

Chapter 5: Defined ResourcesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 159Gateway Collection TypeBulkFamilyVOIP_C

Chapter 5: Defined Resources160 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon Collection TypeBulkFamilyVOIP

Chapter 5: Defined ResourcesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 161PSTN Gateway DSP Card Collection TypeSN

Chapter 5: Defined Resources162 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOTES

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 163Chapter 6: Sub-Element Grouping RulesThis chapter discusses the foll

Chapter 6: Sub-Element Grouping Rules164 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC GroupingThe NOC reporting

Chapter 6: Sub-Element Grouping RulesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 165The sub-branches are described

Chapter 6: Sub-Element Grouping Rules166 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WIP Telephony Call Detail Reco

Chapter 6: Sub-Element Grouping RulesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 167Sub-elements that match this c

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W xixPrefaceThis manual describes the Netcool/Proviso Cisco IP Telephony

Chapter 6: Sub-Element Grouping Rules168 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMedia Gateways Type: Static.P

Chapter 6: Sub-Element Grouping RulesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 169Infrastructure BranchThe Infra

Chapter 6: Sub-Element Grouping Rules170 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon --By Site ----%(CDRsi

Chapter 6: Sub-Element Grouping RulesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 171Sub-Element Collect GroupingTh

%(FAMILY) = 'VOIP_Cisco_CCM_Media_Device'%(VoIPDeviceType) = 'CallManagerServer'Chapter 6: Sub-Element Grouping Rules172 Netcool

Chapter 6: Sub-Element Grouping RulesNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 173NOTES

Chapter 6: Sub-Element Grouping Rules174 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 175Chapter 7: Collection FormulasThis chapter discusses the following

Chapter 7: Collection Formulas176 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WData CollectionThis technology pack

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 177Formula ReferenceThe following pages

NoticesThis information was developed for products and services offered in the U.S.A. IBM® may not offer the products, services, or features discussed

Prefacexx Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W• Chapter 4, Element and Sub-Element PropertiesDescribes the

Chapter 7: Collection Formulas178 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WAttendantConsoleClientsOnlineTypeImp

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 179AttendantConsoleClientsRegisteredType

Chapter 7: Collection Formulas180 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WAuthenticatedCallsActiveTypeImportDe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 181AuthenticatedPartiallyRegisteredPhone

Chapter 7: Collection Formulas182 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WAuthenticatedRegisteredPhonesTypeImp

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 183Availability (percent)TypeSNMP (colle

Chapter 7: Collection Formulas184 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WBRIChannelsActiveTypeImportDescripti

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 185BRISpansInServiceTypeImportDescriptio

Chapter 7: Collection Formulas186 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCallDurationTypeImportDescriptionThe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 187CallsActiveTypeImportDescriptionTotal

PrefaceNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W xxi• Netcool/Proviso Technology Packs extend the Netcool/Provi

Chapter 7: Collection Formulas188 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCallsInProgressTypeImportDescription

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 189CauseCallRejectedTypeImportDescriptio

Chapter 7: Collection Formulas190 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseChannelUnacceptableTypeImportDe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 191CauseDestinationOutOfOrderTypeImportD

Chapter 7: Collection Formulas192 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseInvalidNumberFormatTypeImportDe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 193CauseMisdialedTrunkPrefixTypeImportDe

Chapter 7: Collection Formulas194 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseNetworkOutOfOrderTypeImportDesc

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 195CauseNoAnswerFromUserTypeImportDescri

Chapter 7: Collection Formulas196 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseNoChannelAvailableTypeImportDes

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 197CauseNoRouteToDestinationTypeImportDe

Prefacexxii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 7: Collection Formulas198 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseNoRouteTransitNetworkTypeImport

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 199CauseNoUserRespondingTypeImportDescri

Chapter 7: Collection Formulas200 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseNumberChangedTypeImportDescript

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 201CauseOtherTypeImportDescriptionUnspec

Chapter 7: Collection Formulas202 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseResourceUnavailableTypeImportDe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 203CauseSubscriberAbsentTypeImportDescri

Chapter 7: Collection Formulas204 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseSwitchCongestionTypeImportDescr

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 205CauseTemporaryFailureTypeImportDescri

Chapter 7: Collection Formulas206 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCauseUnassignedNumberTypeImportDescr

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 207CauseUserBusyTypeImportDescriptionUse

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 1Chapter 1: Introduction This chapter discusses the following topics:O

Chapter 7: Collection Formulas208 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM CPU Utilization (percent) (avg l

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 209CCM Media Device Registration Availab

Chapter 7: Collection Formulas210 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM Physical Memory Utilization (per

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 211CCM Registered CTI Devices (Nb) (Gaug

Chapter 7: Collection Formulas212 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM Registered Devices (Nb) (Gauge)T

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 213CCM Registered Gateways (Nb) (Gauge)T

Chapter 7: Collection Formulas214 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM Registered Media Devices (Nb) (G

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 215CCM Registered Phones (Nb) (Gauge)Typ

Chapter 7: Collection Formulas216 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM Registered VoiceMail Devices (Nb

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 217CCM Rejected Devices (Nb) (Gauge)Type

Chapter 1: Introduction2 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WTechnology Pack. The grouping rules use the

Chapter 7: Collection Formulas218 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM SQL Server Availability percenta

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 219CCM SQL Server Cache Hit ratio (perce

Chapter 7: Collection Formulas220 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM SQL Server free buffers (Nb)Type

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 221CCM SQL Server number active user con

Chapter 7: Collection Formulas222 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM SQL Server number of blocked use

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 223CCM SQL Server number of locks blocki

Chapter 7: Collection Formulas224 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM SQL Server number of locksTypeSN

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 225CCM SQL Server number of pending rwTy

Chapter 7: Collection Formulas226 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM SQL Server Total number of Pages

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 227CCRTypeImportDescriptionCumulative co

Chapter 1: IntroductionNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 3CME OperationThe CME is designed to work with

Chapter 7: Collection Formulas228 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster ErlangTypeCMEDescriptionClus

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 229Cluster Number of Direct VoiceMail Ca

Chapter 7: Collection Formulas230 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Percentage of Company Calls

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 231Cluster Percentage of Drop Calls (per

Chapter 7: Collection Formulas232 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Percentage of Normal Call Cl

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 233Cluster Percentage of Packet Lost (pe

Chapter 7: Collection Formulas234 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Percentage of Successful Cal

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 235Cluster Percentage of TollBypass Call

Chapter 7: Collection Formulas236 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Total Hours of TrafficTypeCM

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 237Cluster Total Number of Company Calls

Chapter 1: Introduction4 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WA Technology Pack reporter set is a related

Chapter 7: Collection Formulas238 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Total Number of Company IP C

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 239Cluster Total Number of Company Legac

Chapter 7: Collection Formulas240 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Total Number of External Cal

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 241Cluster Total Number of Normal Call C

Chapter 7: Collection Formulas242 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Total Number of Outgoing Ext

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 243ClusterBlockingTypeImportDescriptionT

Chapter 7: Collection Formulas244 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCallDurationTypeImportDescrip

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 245ClusterCauseCallRejectedTypeImportDes

Chapter 7: Collection Formulas246 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseChannelUnacceptableTypeI

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 247ClusterCauseDestinationOutOfOrderType

Chapter 1: IntroductionNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 5NOTES

Chapter 7: Collection Formulas248 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseInvalidNumberFormatTypeI

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 249ClusterCauseMisdialedTrunkPrefixTypeI

Chapter 7: Collection Formulas250 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseNetworkOutOfOrderTypeImp

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 251ClusterCauseNoAnswerFromUserTypeImpor

Chapter 7: Collection Formulas252 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseNoChannelAvailableTypeIm

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 253ClusterCauseNoRouteToDestinationTypeI

Chapter 7: Collection Formulas254 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseNoRouteTransitNetworkTyp

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 255ClusterCauseNoUserRespondingTypeImpor

Chapter 7: Collection Formulas256 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseNumberChangedTypeImportD

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 257ClusterCauseOtherTypeImportDescriptio

Chapter 1: Introduction6 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Chapter 7: Collection Formulas258 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseResourceUnavailableTypeI

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 259ClusterCauseSubscriberAbsentTypeImpor

Chapter 7: Collection Formulas260 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseSwitchCongestionTypeImpo

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 261ClusterCauseTemporaryFailureTypeImpor

Chapter 7: Collection Formulas262 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterCauseUnassignedNumberTypeImpo

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 263ClusterCauseUserBusyTypeImportDescrip

Chapter 7: Collection Formulas264 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterDropCallTypeImportDescription

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 265ClusterErlangBTypeImportDescriptionPr

Chapter 7: Collection Formulas266 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterErlangTypeImportDescriptionDi

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 267ClusterForwardToVoiceMailTypeImportDe

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 7Chapter 2: Supported ReportsThis chapter discusses the following topi

Chapter 7: Collection Formulas268 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterIncomingCallTypeImportDescrip

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 269ClusterInternalCallTypeImportDescript

Chapter 7: Collection Formulas270 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterInternationalCallTypeImportDe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 271ClusterIntersiteIPCallTypeImportDescr

Chapter 7: Collection Formulas272 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterIntersiteLegacyPBXCallTypeImp

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 273ClusterIntrasiteIPCallTypeImportDescr

Chapter 7: Collection Formulas274 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterIntrasiteLegacyPBXCallTypeImp

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 275ClusterJitterTypeImportDescriptionPro

Chapter 7: Collection Formulas276 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterLatencyTypeImportDescriptionA

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 277ClusterLinesTypeImportDescriptionTota

Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.All statements regarding IBM’s future directi

Chapter 2: Supported Reports8 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...Infrastructure...CallManager Serve

Chapter 7: Collection Formulas278 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterLocalCallTypeImportDescriptio

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 279ClusterLongDistanceCallTypeImportDesc

Chapter 7: Collection Formulas280 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterMOSTypeImportDescriptionThe m

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 281ClusterNbPacketsLostTypeImportDescrip

Chapter 7: Collection Formulas282 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterNbPacketsReceivedTypeImportDe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 283ClusterNbPacketsSentTypeImportDescrip

Chapter 7: Collection Formulas284 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterOffNetCallTypeImportDescripti

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 285ClusterOnNetCallTypeImportDescription

Chapter 7: Collection Formulas286 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterShortCallTypeImportDescriptio

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 287ClusterSuccessfulCallTypeImportDescri

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 9ReportsThis technology pack provides the

Chapter 7: Collection Formulas288 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterTollBypassCallTypeImportDescr

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 289ClusterTotalCallTypeImportDescription

Chapter 7: Collection Formulas290 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterTotalHoursOfTrafficTypeImport

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 291ClusterUnsuccessfulCallTypeImportDesc

Chapter 7: Collection Formulas292 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterVoicemailCallDurationTypeImpo

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 293ClusterVoiceMailCallTypeImportDescrip

Chapter 7: Collection Formulas294 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WClusterVoicemailPacketsTypeImportDes

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 295CSTypeImportDescriptionThe number of

Chapter 7: Collection Formulas296 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WDropCallTypeImportDescriptionIdentif

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 297DSP Card Availability (percent)TypeSN

Chapter 2: Supported Reports10 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Availability Resource Detail

Chapter 7: Collection Formulas298 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WDSP Card Resource Utilization (perce

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 299EncryptedCallsActiveTypeImportDescrip

Chapter 7: Collection Formulas300 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WEncryptedPartiallyRegisteredPhonesTy

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 301EncryptedRegisteredPhonesTypeImportDe

Chapter 7: Collection Formulas302 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WForwardToVoiceMailTypeImportDescript

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 303FXOPortsActiveTypeImportDescriptionTo

Chapter 7: Collection Formulas304 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WFXOPortsInServiceTypeImportDescripti

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 305FXSPortsActiveTypeImportDescriptionTo

Chapter 7: Collection Formulas306 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WFXSPortsInServiceTypeImportDescripti

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 307Gatekeeper Buffer Utilization (percen

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 11PSTN Gateway E1/T1Availability ResourceT

Chapter 7: Collection Formulas308 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Call Setup Quality (perce

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 309Gatekeeper CPU Utilization (percent)

Chapter 7: Collection Formulas310 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper ICMP Inbound Errors (perc

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 311Gatekeeper ICMP Outbound Errors (perc

Chapter 7: Collection Formulas312 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Packet Errors (Nb)TypeSNM

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 313Gatekeeper Total Number of Admission

Chapter 7: Collection Formulas314 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Total Number of Admission

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 315Gatekeeper Total Number of Concurrent

Chapter 7: Collection Formulas316 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Total Number of Location

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 317Gatekeeper Total Number of Location R

Chapter 2: Supported Reports12 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM Server Quality Resource Detail Char

Chapter 7: Collection Formulas318 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Total Number of Registere

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 319Gatekeeper Total Packets (Nb)TypeSNMP

Chapter 7: Collection Formulas320 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatewayCallsActiveTypeImportDescript

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 321H323CallsActiveTypeImportDescriptionT

Chapter 7: Collection Formulas322 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WH323CallsInProgressTypeImportDescrip

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 323HuntlistCallsActiveTypeImportDescript

Chapter 7: Collection Formulas324 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WHuntlistCallsInProgressTypeImportDes

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 325ICRTypeImportDescriptionInterval Conc

Chapter 7: Collection Formulas326 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WICRmxTypeImportDescriptionMaximum co

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 327Inbound Loss (percent)TypeGenericDesc

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 13CCM Server Quality ResourceDescriptionRe

Chapter 7: Collection Formulas328 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WIncomingTypeImportDescriptionIdentif

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 329Interface Availability (percent)TypeG

Chapter 7: Collection Formulas330 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInterface Availability (percent)Type

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 331Interface Availability (percent)TypeS

Chapter 7: Collection Formulas332 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInterface Bandwidth Utilization In (

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 333Interface Bandwidth Utilization In (p

Chapter 7: Collection Formulas334 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInterface Bandwidth Utilization Out

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 335Interface Bandwidth Utilization Out (

Chapter 7: Collection Formulas336 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInterface Packet Loss (percent)TypeS

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 337Interface Packet Loss (percent)TypeSN

Chapter 2: Supported Reports14 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM Sql Server GroupDescriptionGroup su

Chapter 7: Collection Formulas338 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInterface Throughput In (kbps)TypeSN

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 339Interface Throughput In (kbps)TypeSNM

Chapter 7: Collection Formulas340 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInterface Throughput Out (kbps)TypeS

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 341Interface Throughput Out (kbps)TypeSN

Chapter 7: Collection Formulas342 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WInternalTypeImportDescriptionA call

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 343InternationalTypeImportDescriptionIde

Chapter 7: Collection Formulas344 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WIntersiteIPCallTypeImportDescription

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 345IntersiteLegacyPBXCallTypeImportDescr

Chapter 7: Collection Formulas346 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WIntrasiteIPCallTypeImportDescription

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 347IntrasiteLegacyPBXCallTypeImportDescr

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 15CCM Sql Server Resource Detail ChartDesc

Chapter 7: Collection Formulas348 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WisCalleeTypeImportDescriptionIdentif

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 349isCallerTypeImportDescriptionIdentifi

Chapter 7: Collection Formulas350 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WJitterTypeImportDescriptionProvides

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 351LatencyTypeImportDescriptionAn estima

Chapter 7: Collection Formulas352 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WLocalTypeImportDescriptionIdentifies

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 353LongDistanceTypeImportDescriptionIden

Chapter 7: Collection Formulas354 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMLQKavTypeImportDescriptionAverage M

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 355MLQKTypeImportDescriptionMOS Listenin

Chapter 7: Collection Formulas356 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMLQKmnTypeImportDescriptionMinimum M

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 357MOHMulticastResourceActiveTypeImportD

Chapter 2: Supported Reports16 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM Sql Server ResourceDescriptionResou

Chapter 7: Collection Formulas358 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMOHMulticastResourceAvailableTypeImp

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 359MOHTotalMulticastResourcesTypeImportD

Chapter 7: Collection Formulas360 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMOHTotalUnicastResourcesTypeImportDe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 361MOHUnicastResourceActiveTypeImportDes

Chapter 7: Collection Formulas362 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMOHUnicastResourceAvailableTypeImpor

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 363MOSTypeImportDescriptionThe mean opin

Chapter 7: Collection Formulas364 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNbPacketsLostTypeImportDescriptionNu

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 365NbPacketsReceivedTypeImportDescriptio

Chapter 7: Collection Formulas366 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNbPacketsSentTypeImportDescriptionNu

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 367OffNetTypeImportDescriptionIdentifies

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 17CDR Call Distribution Detail ChartDescri

Chapter 7: Collection Formulas368 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WOnNetTypeImportDescriptionIdentifies

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 369Outbound Loss (percent)TypeGenericDes

Chapter 7: Collection Formulas370 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPercentage of Company Calls (percent

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 371Percentage of Drop Calls (percent) CM

Chapter 7: Collection Formulas372 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPercentage of Packet Lost (percent)

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 373Percentage of Successful Calls (Nb) C

Chapter 7: Collection Formulas374 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPercentage of TollBypass Calls (perc

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 375PSTN Gateway Active DS0 Channels (Nb)

Chapter 7: Collection Formulas376 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Active DS0 Channels (Nb

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 377PSTN Gateway Active DS0 Channels (Nb)

Chapter 2: Supported Reports18 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCDR Call Distribution GroupDescriptionG

Chapter 7: Collection Formulas378 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Call Setup Quality (per

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 379PSTN Gateway Call Setup Quality (perc

Chapter 7: Collection Formulas380 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Call Setup Quality (per

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 381PSTN Gateway DS1 Active DS0 Channels

Chapter 7: Collection Formulas382 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway ICMP Inbound Errors (pe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 383PSTN Gateway ICMP Outbound Errors (pe

Chapter 7: Collection Formulas384 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Network Errors (percent

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 385PSTN Gateway Packet DiscardsTypeSNMP

Chapter 7: Collection Formulas386 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Total Active DS0 Channe

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 387PSTN Gateway Total Call Signaling Err

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 19CDR Call Distribution ResourceDescriptio

Chapter 7: Collection Formulas388 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Total Calls per minute

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 389PSTN Gateway Total Number Calls Rejec

Chapter 7: Collection Formulas390 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Total Number of Calls (

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 391PSTN Gateway Total Number of Calls (s

Chapter 7: Collection Formulas392 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Total Number of Calls p

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 393PSTN Gateway Total Number of Calls pe

Chapter 7: Collection Formulas394 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Total Number of CallsTy

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 395PSTN Gateway Total Number of Successf

Chapter 7: Collection Formulas396 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Total Number of Success

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 397PSTN Gateway Total Number of Successf

Chapter 2: Supported Reports20 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC Reporting > VOIP > Cisco >

Chapter 7: Collection Formulas398 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPSTN Gateway Total Number of Unsucce

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 399PSTN Gateway Total Packets per Second

Chapter 7: Collection Formulas400 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSCSTypeImportDescriptionSeverely con

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 401ShortCallTypeImportDescriptionIdentif

Chapter 7: Collection Formulas402 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSIPCallsActiveTypeImportDescriptionT

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 403SIPCallsInProgressTypeImportDescripti

Chapter 7: Collection Formulas404 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSNMP Availability (percent) (avg las

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 405SNMP Availability (percent) (avg last

Chapter 7: Collection Formulas406 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSNMP Availability (percent) (avg las

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 407SNMP Availability (percent) (avg last

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 21CDR Quality Detail ChartDescriptionDetai

Chapter 7: Collection Formulas408 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSNMP Response Time (ms) (avg last ho

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 409SNMP Response Time (ms) (avg last hou

Chapter 7: Collection Formulas410 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSNMP Response Time (ms) (avg last ho

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 411SNMP Unavailable (percent) (avg last

Chapter 7: Collection Formulas412 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WSuccessfulCallTypeImportDescriptionI

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 413T1ChannelsActiveTypeImportDescription

Chapter 7: Collection Formulas414 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WT1SpansInServiceTypeImportDescriptio

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 415TollbypassCallDurationTypeImportDescr

Chapter 7: Collection Formulas416 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WTollBypassCallTypeImportDescriptionI

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 417Total Number of Calls (Nb) CME(Bulk)

Chapter 2: Supported Reports22 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon MOH Resource Perfmon PSTN Resou

Chapter 7: Collection Formulas418 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WTotal Number of Outgoing External Ca

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 419Total Number of VoiceMail Direct Call

Chapter 7: Collection Formulas420 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WUnsuccessfulCallTypeImportDescriptio

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 421VoicemailCallDurationTypeImportDescri

Chapter 7: Collection Formulas422 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVoiceMailCallTypeImportDescriptionId

Chapter 7: Collection FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 423VoicemailPacketsTypeImportDescription

Chapter 7: Collection Formulas424 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOTES

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 425Chapter 8: Discovery Formulas This chapter discusses the following

Chapter 8: Discovery Formulas426 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WDiscovery Formula StructureA discover

Chapter 8: Discovery FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 427CCM_Gateway_DeviceTypeSNMP (discovery)

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 23CDR Quality GroupDescriptionGroup summar

Chapter 8: Discovery Formulas428 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM_Media_DeviceTypeSNMP (discovery)D

Chapter 8: Discovery FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 429CCM_Server_DeviceTypeSNMP (discovery)D

Chapter 8: Discovery Formulas430 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM_Server_FileSystemTypeSNMP (discov

Chapter 8: Discovery FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 431CCM_Server_InterfaceTypeSNMP (discover

Chapter 8: Discovery Formulas432 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCCM_Server_ProcessTypeSNMP (discovery

Chapter 8: Discovery FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 433CCM_Server_SqlDatabaseTypeSNMP (discov

Chapter 8: Discovery Formulas434 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper_DeviceTypeSNMP (discovery)

Chapter 8: Discovery FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 435PSTN_Gateway_DeviceTypeSNMP (discovery

Chapter 8: Discovery Formulas436 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-Wrfc1213-MIB-IICISCO-CDP-MIB.my

Chapter 8: Discovery FormulasNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 437PSTN_Gateway_DSP_CardTypeSNMP (discove

Chapter 2: Supported Reports24 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCDR Quality ResourceDescriptionResource

Chapter 8: Discovery Formulas438 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOTES

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 439Appendix A: ConfigurationThis appendix explains how to configure the

Appendix A: Configuration440 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WImportant: You will need to refer to thi

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 4412. Copy technology-specific files from the

Appendix A: Configuration442 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W3-c. Click the Configuration tab, then cl

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 443The technology pack’s UBA is responsible f

Appendix A: Configuration444 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WImportant: If you do not have a CUCM env

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 445cucm.user User ID required for login to th

Appendix A: Configuration446 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-Wresend_sent_filesIf true, the CUCM server

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 447Note: Before proceeding to the next step,

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 25NOC Reporting > VOIP > Cisco >

Appendix A: Configuration448 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W11. (Requires the Netcool/Proviso DataMar

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 449An inventory collects data about the netwo

Appendix A: Configuration450 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WTo manually add the pack-specific UBA par

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 451kill -9 <amgrw_pid> kill -9 <cmgr

Appendix A: Configuration452 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W15. Ensure that the Bulk input files can

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 453tail -f DATA_CHANNEL_HOME/log/proviso.log

Appendix A: Configuration454 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-Wwhere: You must use the Inventory Tool to

Appendix A: ConfigurationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 45517-g. (Optional) You can also deploy repor

Appendix A: Configuration456 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 457Appendix B: UBA Parameters Reference (443, Topology Editor) This app

Chapter 2: Supported Reports26 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCDR Utilization Detail ChartDescription

Appendix B: UBA Parameters Reference (443, Topology Editor)458 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W• Detai

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 459INSTANCE

Appendix B: UBA Parameters Reference (443, Topology Editor)460 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WINSTANC

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 461INSTANCE

Appendix B: UBA Parameters Reference (443, Topology Editor)462 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 463VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)464 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 465VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)466 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 467VOIP_CIS

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 27CDR Utilization GroupDescriptionGroup su

Appendix B: UBA Parameters Reference (443, Topology Editor)468 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 469VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)470 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 471VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)472 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 473VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)474 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 475VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)476 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 477VOIP_CIS

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W vContentsAudience . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 2: Supported Reports28 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCDR Utilization ResourceDescriptionReso

Appendix B: UBA Parameters Reference (443, Topology Editor)478 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 479VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)480 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 481VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)482 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WVOIP_CI

Appendix B: UBA Parameters Reference (443, Topology Editor)Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 483VOIP_CIS

Appendix B: UBA Parameters Reference (443, Topology Editor)484 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 485Appendix C: Template File ReferenceYou should be reading this append

Appendix C: Template File Reference486 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPack-Specific UBA Parameter Val

Appendix C: Template File ReferenceNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 487NotesUse the following guideline

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 29NOC Reporting > VOIP > Cisco >

Appendix C: Template File Reference488 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 489Additional Copyright InformationThe following copyright information

Additional Copyright information490 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WAND NON-INFRINGEMENT. THIS SOFTWARE

Additional Copyright informationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 491• Redistributions in binary form mus

Additional Copyright information492 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WThis software is copyrighted by the

Additional Copyright informationNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 4933. Neither the names of Networks Ass

Additional Copyright information494 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-Wfor loss of data, loss of profit, or

Chapter 2: Supported Reports30 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCDR VoiceMail Usage Detail ChartDescrip

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 31CDR VoiceMail Usage ResourceDescriptionR

Chapter 2: Supported Reports32 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC Reporting > VOIP > Cisco >

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 33Cluster Call Distribution Detail ChartDe

Chapter 2: Supported Reports34 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Call Distribution GroupDescript

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 35Cluster Call Distribution ResourceDescri

Chapter 2: Supported Reports36 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Erlang-B GroupDescriptionGroup

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 37Cluster IP vs Legacy Detail ChartDescrip

Contentsvi Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Call Distribution Detail Chart . . . . . . . . . .

Chapter 2: Supported Reports38 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster IP vs Legacy ResourceDescriptio

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 39Cluster Quality Detail ChartDescriptionD

Chapter 2: Supported Reports40 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Quality GroupDescriptionGroup s

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 41Cluster Quality ResourceDescriptionResou

Chapter 2: Supported Reports42 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGlobal VOIP

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 43Cluster Utilization Detail ChartDescript

Chapter 2: Supported Reports44 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Utilization GroupDescriptionGro

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 45Cluster Utilization MLH ResourceDescript

Chapter 2: Supported Reports46 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Utilization ResourceDescription

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 47Cluster VoiceMail Usage Detail ChartDesc

ContentsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W viiPerfmon MOH Resource . . . . . . . . . . . . . . . . . . .

Chapter 2: Supported Reports48 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster VoiceMail Usage ResourceDescrip

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 49Errors on Cluster by CodecDescriptionRes

Chapter 2: Supported Reports50 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WNOC Reporting > VOIP > Cisco >

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 51Gatekeeper Availability Resource Detail

Chapter 2: Supported Reports52 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Availability ResourceDescrip

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 53Gatekeeper Device Quality Resource Detai

Chapter 2: Supported Reports54 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Device Quality ResourceDescr

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 55Gatekeeper Interface Availability Resour

Chapter 2: Supported Reports56 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Interface Availability Resou

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 57Gatekeeper Interface Utilization Resourc

Contentsviii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPre-Requisites . . . . . . . . . . . . . . . . . . . . .

Chapter 2: Supported Reports58 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WGatekeeper Interface Utilization Resour

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 59Global VOIPDescriptionA multi-technologi

Chapter 2: Supported Reports60 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WCluster Utilization Resource PSTN Gatew

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 61K-Factor Detail ChartDescriptionDetail r

Chapter 2: Supported Reports62 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WK-Factor GroupDescriptionGroup summary

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 63Drilled Down FromNone.

Chapter 2: Supported Reports64 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WK-Factor ResourceDescriptionResource su

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 65NOC Reporting > VOIP > Cisco >

Chapter 2: Supported Reports66 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMedia Device GroupDescriptionGroup summ

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 67Media Device Resource Detail ChartDescri

ContentsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W ixVoIPDeviceType. . . . . . . . . . . . . . . . . . . . . . .

Chapter 2: Supported Reports68 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WMedia Device ResourceDescriptionResourc

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 69Perfmon Active Calls Detail ChartDescrip

Chapter 2: Supported Reports70 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon Active Calls GroupDescriptionGr

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 71Perfmon Active Calls ResourceDescription

Chapter 2: Supported Reports72 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WDrilled Down FromPerfmon Active Calls G

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 73Perfmon MOH Detail ChartDescriptionDetai

Chapter 2: Supported Reports74 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon MOH GroupDescriptionGroup summa

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 75Perfmon MOH ResourceDescriptionResource

Chapter 2: Supported Reports76 Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-WPerfmon PSTN Detail ChartDescriptionDet

Chapter 2: Supported ReportsNetcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 77Perfmon PSTN GroupDescriptionGroup summa