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Part 2. Support information
This part contains the various support and services the IBM HelpCenter provides.
This part contains the following chapters:
• “Chapter 2. HelpWare support and services” on page 2-1
This chapter contains details on the IBM HelpWare support and services. It
tells you what to do in case you need computer-related assistance or
information.
• “Chapter 3. Express Maintenance” on page 3-1
This chapter contains information about the Express maintenance service
available in some countries.
- User Guide 1
- Second Edition (April 2001) 3
- Contents 5
- Conventions used in this book 12
- Safety information 13
- Connecting your computer 14
- Disconnecting your computer 15
- Modem safety information 15
- Lithium battery notice 16
- Laser compliance statement 17
- Consignes de sécurité 18
- Regulatory notices 23
- (FCC) Statement 26
- Trademarks 27
- Year 2000 Notice Information 28
- Ergonomics 31
- Choosing a chair 32
- Positioning the monitor 32
- Positioning the keyboard 32
- Positioning the mouse 33
- Chapter 1. Using this book 37
- How this book is organized 37
- Part 5: Troubleshooting 39
- Part 6: Technical reference 39
- Setup Poster 40
- Online documentation 40
- Part 2. Support information 41
- What do I do first? 43
- What can I do on my own? 44
- Software 45
- Diagnostics 45
- IBM Update Connector 45
- Electronic support 46
- Software technical support 48
- Additional support 48
- Hardware warranty service 48
- Before you call 49
- 3-incident pack 52
- 5-incident pack 52
- 10-incident pack 52
- Flat rate 52
- Single incident 52
- Express Maintenance 55
- Chapter 4. Getting started 59
- Controlling monitor settings 60
- Power saver feature 61
- Changing display settings 61
- Getting started 63
- Controlling volume 64
- Getting ready to print 67
- Setting up communications 68
- Internet 70
- Power management features 73
- Software shutdown 74
- System Standby 75
- Monitor standby 78
- BIOS Setup configuration 79
- Entering Setup 82
- Working with the Setup menus 83
- Changing parameter settings 85
- Loading the default settings 85
- Canceling changes 86
- Exiting Setup 86
- Setup parameters 87
- USB Setup 88
- USB Controller 88
- USB Keyboard Support 88
- IDE drives setup 88
- PIO (Programmed Input/Output) 88
- Start Options 90
- Quick Power-On Self Test 91
- Boot Up Floppy Seek 91
- Boot Up NumLock Status 91
- Gate A20 Option 92
- Typematic Rate Setting 92
- Typematic Rate (Chars/Sec) 92
- Date and Time 93
- Advanced Setup 94
- Power Management Setup 94
- Clock Generator Configuration 97
- Set Password 97
- Preparing to upgrade 103
- Evaluating your new hardware 104
- Recording your changes 105
- Resolving resource conflicts 106
- Opening the system unit 107
- Installing adapter cards 114
- Removing adapter cards 115
- Removing and adding drives 116
- Removing the diskette drive 120
- Removing the CD-ROM drive 121
- Removing the hard disk drive 122
- Installing a drive in Bay 2 123
- For adapter cards 125
- For Drives 125
- (machine type 2193) 130
- (machine type 2194 or 6345) 133
- Setting a jumper 134
- Upgrading the system memory 135
- Removing memory modules 136
- Verifying the system memory 136
- Replacing the system battery 137
- Part 5. Troubleshooting 141
- Yes, more than once 145
- Quick problem solving chart 148
- Solving hardware problems 149
- Solving software problems 155
- Table 2: Software problems 156
- Solving modem problems 157
- Error codes and messages 159
- IBM Diagnostic Programs 162
- Reinstalling device drivers 163
- Part 6. Technical reference 167
- Memory module placement 169
- Memory map 171
- System input/output addresses 172
- Specification tables 173
- System interrupts 174
- DMA channel assignments 175
- Serial port addresses 176
- Connector functions 177
- Appendix B. Modem information 181
- Modem features 181
- Operating your modem 183
- Disabling Call Waiting 184
- Modem commands 185
- AT commands 186
- Modem information 187
- Detail for +MS Controls 189
- Extended AT commands 190
- V.42bis commands 191
- Modem response codes 192
- S registers 193
- Table 6: S registers 194
- Monitor terminology 195
- Appendix D. Warranty 197
- Warranty statements 197
- Warranty 199
- Limitation of liability 205
- Part 2 - Country-Unique Terms 206
- NORTH AMERICA 210
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