IBM CISCO R2E2 Manual do Utilizador

IBMNetcool/ProvisoTivoli Document Revision R2E2Cisco IP Telephony 2.4.0.0 Technology Pack User Guide

Chapter 2: Devices and Services6 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThe following figure illustrates the technolog

Notices96 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackLicensees of this program who wish to have information about it for the

NoticesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 97Other product and service names might be trademarks of IBM or other com

Notices98 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 99Additional Copyright InformationThe following copyright information is for sof

Additional Copyright information100 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackDISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MA

Additional Copyright informationIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 101• Redistributions in binary form must reprodu

Additional Copyright information102 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThis software is copyrighted by the Regents o

Additional Copyright informationIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 1033. Neither the names of Networks Associates T

Additional Copyright information104 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Packfor loss of data, loss of profit, or any othe

Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 7• With pre-4.4.3 Tivoli Netcool/Proviso version

IBM®

Chapter 2: Devices and Services8 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackPrerequisitesThis section describes the prereq

Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 9In addition, the following enterprise parameter

Chapter 2: Devices and Services10 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThe Cisco IP Telephony Technology Pack provid

Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 11neCluster",0,"","",0,

Chapter 2: Devices and Services12 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackNOTES

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 13Chapter 3: Supported Reports and KPIsThis chapter discusses the following topi

Chapter 3: Supported Reports and KPIs14 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackTable 1 shows a summary of the reports

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 15Reporter set treeThe Cisco IP Telephony

NoteBefore using this information and the product it supports, read the information in Notices on page 95.© Copyright IBM Corp. 2010US Government User

Chapter 3: Supported Reports and KPIs16 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackReporter set contentsThis section descr

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 17• Cluster Total Hours of Traffic• Clus

Chapter 3: Supported Reports and KPIs18 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• ClusterInternationalCall• ClusterLo

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 19Charts• TollBypass Calls Distribution C

Chapter 3: Supported Reports and KPIs20 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCluster Utilization MLH ResourceKPIs•

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 21• Percentage of Drop Calls (percent) CM

Chapter 3: Supported Reports and KPIs22 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCDR VoiceMail Usage ResourceKPIs• Voic

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 23• CallDuration• NbPacketsSentCharts•

Chapter 3: Supported Reports and KPIs24 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• SCS• CS• CCRCharts• Mean Opinion

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 25InfrastructureCallManager ServerCCM Serv

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack iiiContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . .

Chapter 3: Supported Reports and KPIs26 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCharts• CPU Utilization Distribution C

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 27• SNMP Response Time (ms) (avg last hou

Chapter 3: Supported Reports and KPIs28 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCharts• Media Device Registration Dist

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 29• Call Setup QualityGatekeeper Availabi

Chapter 3: Supported Reports and KPIs30 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackGatekeeper Interface Availability Resou

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 31• GatewayCallsActive• SIPCallsActive•

Chapter 3: Supported Reports and KPIs32 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackPerfmon PSTN ResourceKPIs• T1SpansInSe

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 33Key performance indicatorsTable 2 lists

Chapter 3: Supported Reports and KPIs34 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack CCM SQL Server number of locks blockin

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 35 Cluster Percentage of Company Calls (pe

Contentsiv IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackAppendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

Chapter 3: Supported Reports and KPIs36 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack ClusterIncomingCall Identifies a call

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 37 ClusterLocalCall Identifies a call whe

Chapter 3: Supported Reports and KPIs38 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack ClusterShortCall Identifies a call su

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 39 ForwardToVoiceMail Identifies a call f

Chapter 3: Supported Reports and KPIs40 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Inbound Loss (percent) Out of all inb

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 41 Latency Designates value that is an es

Chapter 3: Supported Reports and KPIs42 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack MOS Mean Opinion Score. This is an hi

Chapter 3: Supported Reports and KPIsIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 43 PSTN Gateway ICMP Inbound Errors (perce

Chapter 3: Supported Reports and KPIs44 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack T1ChannelsActive Total number of T1 c

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 45Chapter 4: Configuring the technology packThis chapter explains how to configu

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 1Chapter 1: IntroductionThis manual describes the IBM® Tivoli® Netcool®/Proviso®

Chapter 4: Configuring the technology pack46 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack— An X Window server on the DataM

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 471-c. Load the shell with the DataMa

Chapter 4: Configuring the technology pack48 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack3-a. Change your working directory

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 495. CCM environment only: Configure

Chapter 4: Configuring the technology pack50 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackImportant: If you do not have a C

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 51collect_cdrIf true, ProvisoCUCM req

Chapter 4: Configuring the technology pack52 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Packftp.userUser ID required for login

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 53Note: Before proceeding to the nex

Chapter 4: Configuring the technology pack54 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThese configuration files contain

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 55site A variable assigned to the Jav

Chapter 1: Introduction2 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• Appendix B, Template file (Tivoli Netcool/Proviso pre

Chapter 4: Configuring the technology pack56 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack11. Run the initial SNMP inventory

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 5712-f. Open a second terminal emulat

Chapter 4: Configuring the technology pack58 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack14-f. Use the following commands t

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 5915. Ensure that the bulk input file

Chapter 4: Configuring the technology pack60 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack16. Run the bulk inventory profile

Chapter 4: Configuring the technology packIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 61where: You must use the Inventory T

Chapter 4: Configuring the technology pack62 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack17-f. Click Close to exit the mess

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 63Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later) This app

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)64 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackINSTANCE

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 65INSTANCES

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 3Chapter 2: Devices and Services This chapter discusses the following topics: Ov

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)66 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackINSTANCE

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 67VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)68 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 69VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)70 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 71VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)72 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 73VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)74 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 75VOIP_CISC

Chapter 2: Devices and Services4 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackCategories of Service ReportingThe technology

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)76 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 77VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)78 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 79VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)80 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 81VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)82 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 83VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)84 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 85VOIP_CISC

Chapter 2: Devices and ServicesIBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 5Sources of Collected DataThe Tivoli Netcool/Pro

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)86 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 87VOIP_CISC

Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)88 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackVOIP_CIS

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 89Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only) You should

Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)90 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackThe follow

Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 91URIThe Data

Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)92 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack• The UBA

Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 93UBA.1.101.V

Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)94 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology PackNOTES

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 95NoticesThis information was developed for products and services offered in the