IBM CISCO R2E2 Manual do Utilizador descarregar pdf (Página 22)

Chapter 3: Supported Reports and KPIs

18 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

• ClusterInternationalCall

• ClusterLocalCall

• ClusterInternalCall

• ClusterIncomingCall

Charts

• Incoming vs Outgoing Calls Ratio

• Types of Calls Distribution

Top 10 Cluster Call Completion

KPIs

• Cluster Percentage of Successful Calls (percent)

• Cluster Percentage of Drop Calls (percent)

• Cluster Percentage of Normal Call Clearing (percent)

Cluster Quality Group

KPIs

• ClusterMOS

• Cluster Percentage of Drop Calls (percent)

• MLQK

• ClusterLatency

• ClusterJitter

• Cluster Percentage of Packet Lost (percent)

• Cluster Percentage of Successful Calls (percent)

Charts

• Successful Calls Percent Distribution Chart

• Mean Opinion Score

Cluster Utilization Group

KPIs

• Cluster Percentage of Company Calls (percent)

• ClusterIntersiteIPCall

• Cluster Percentage of TollBypass Calls (percent)

• Cluster Erlang

• ClusterNbPacketsReceived

• Cluster Total Hours of Traffic

• ClusterNbPacketsSent

• ClusterTotalCall

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IBM CISCO R2E2 Manual do Utilizador Página 22